Email to Case

Improve the efficiency by 30-40% with our mail - CRM automation.

Email to Lead

Improve the efficiency by 30-40% with our mail - CRM automation.

Plugins for Gmail, Outlook, Office 365

Wonder whether the lead checked your email, or just deleted it?Get all real time email tracking, and follow up with your customers with confidence.

Cognitive Auto Reply

Auto Reply:The Bot, Zoe, reads through emails and recognize which reply template to be used.

Summarizer

Why spend your precious time skimming through long emails? Let our AI Bot, Zoe, read through your emails and summarize them for you, capturing the point of your email.

Email Tracking

Wonder whether the lead checked your email, or just deleted it? Get all real time email tracking, and follow up with your customers with confidence.

Sentiment Analysis

Sentimeter: Are your customers really happy with your service? Now there is a way to actually measure that!

Case Type Assignment

Understand the types of cases and auto reply based on AI and NLP

Customer Score

How likely is the customer to buy your product. Let the bot come back with a score of your leads, and focus your energy in the right direction.

Mail Merge

Send Personalized Emails to multiple contacts.

Case Duplication API

When MailTangy Case creation finds a new email chain, which may be a resultant of break in the email chain, it creates a new case. However, The MailTangy Case duplication API in Salesforce, checks duplicate cases and merges the cases which are redundant Once these redundant cases are merged, customers are notified of the merge of these cases.

Mailbox to Salesforce

When working in the Mailbox, Salesforce features are available in the Mailbox such as:

Case Creation
Lead Creation
Crating a Task or Activity
Close case

Salesforce to Mailbox

When working in Salesforce, Users can Check and respond to customer emails